New Canter servicing system goes digital

11th November 2014

Fuso’s web-based Animated Service Literature system has just gone live at dealerships across Europe.

It provides 3D animations and working documents, and is compatible with most common operating systems, including Apple iOS, Android and Windows installed on desktop computers, tablets and mobile devices.

Combining a mixture of written instruction and high-resolution imagery, the system brings technical data to life and provides a compact, reliable, touchscreen-working document that can be used either in the workshop or at the roadside.  It gives service technicians a clearer understanding of how both complex and routine procedures are best carried out.

When booking a service, any repairs that are needed can be viewed before the vehicle reaches the workshop.  This allows technicians to familiarise themselves with the correct working procedures in advance, and have both tools and any replacement parts ready.  

They can also instantly contact the FUSO support team and with real-time photography, share what they are experiencing first-hand.  Depending on their findings, assistance can be given with additional data and working documents.

“Descriptions of service and repair procedures on paper documents can be difficult to follow in a busy workshop at times,” Sam Whittaker, the Director of Customer Service for Mercedes-Benz and FUSO Trucks UK, said.  “In creating Animated Service Literature, FUSO After-Sales Europe has designed an alternative system which is far more customer-focused and user-friendly.

“Using iPad technology, the new system brings all service and repair data quickly to hand for the workshop technician.  Vehicle downtime is minimised, meaning the customer’s vehicle gets back on the road more quickly, and we can offer a more efficient cost effective level of service.  Furthermore, any technical service updates are immediately available, visible, clear to understand and easy to navigate.”