Booking a service is now even easier

28th June 2012

Mercedes-Benz UK has launched a new Online Service Advisor to make booking a vehicle service, MOT or repair as convenient and transparent as possible for van drivers.

The new site, www.mercedes-benzvanservicing.co.uk, enables Mercedes-Benz owners to get a no-obligation quote and book online – 24 hours a day, seven days a week – with easy-to-understand, honest pricing and no hard-sell.

The site uses vehicle spec, age and mileage information to give users a bespoke price for a service, MOT and range of repairs, including front headlight replacement, brake pads and discs, starter motor replacement, wiper blades and more.

Customers can choose their preferred dealer from a selection, listed by nearest first distance. There is also a guide to the added-value services each dealer offers, with options including ‘while you wait’, collection/delivery, courtesy vehicle, out of hours servicing and vehicle valeting.

“When it comes to taking care of our customers’ Mercedes-Benz vans, nobody knows their vehicles better than our technicians,” Ian Dutfield, Customer Services Director of Mercedes-Benz Commercial Vehicles, said.  “We sometimes hear about the misconception that work carried out by a specialist dealer can cost more, but we're completely transparent with our pricing – and to prove it, we've created the Mercedes-Benz Online Van Service Advisor.”

When comparing service quotes, be sure to do a like-for-like comparison of the work that's actually being done. Are other agents doing all of the necessary checks that we promise to do?  Is the price they've quoted the final price or a ‘work in progress’?