Mercedes-Benz After Sales Customer Satisfaction

28th February 2012

That commitment applies to customer care no less than it does to the performance of all of our vehicles. This means continuously challenging ourselves to improve performance in all aspects of our business.

We need and want to understand the levels of service you are experiencing with us to help us to identify areas requiring further improvement in our continuing commitment towards higher levels of improved customer service.

To enable us to do this, we have been operating a Customer Satisfaction Index (CSI) Programme for over five years and have made significant improvements to your customer experience as a direct result of your input.

Since we began our programme, we are delighted to report that we have consistently increased our CSI year on year, and by more than an impressive 6% overall

Without your feedback we would not have been able to achieve this and we thank you for taking the time to do so.  We want to emphasise that we don't just read your survey answers - we will act on them to help improve the quality of your next visit. Please therefore, continue to provide us with your input, either directly or when contacted by one of our CSI Programme Specialists, so that we may continue to provide you with the service you would expect from Mercedes-Benz.